Shipping & Tracking
All questions regarding shipments and track & trace.
How Long Does An Order Take To Arrive?
All orders will be dispatched within 24-96 hours, and shipping will take around 7-12 business days depending on your location.
Delivery details will be provided during checkout & in your confirmation email.
For more info visit our Shipping Policy.
Do you ship to my country?
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country.
What should I do if my tracking number is not working or updated?
Unfortunately, it may happen that the tracking system is not updated. Please Contact us, so we can find out where your package is and when it will arrive.
Can I change the shipping address after placing an order?
You can change the shipping address up to 24 hours after placing the order. Make sure to contact us as soon as possible so we can ship your order to the correct address.
How To Return My Items?
Check our Returns and Exchange Policy
How Can I Track My Order?
Once you place your order online, you will be send a confirmation email. Once your order is ready to ship you will receive a tracking number. You can copy paste your track-and-trace number in the track your order page.
Returns And exchange
Learn more about our Exchange and return policy as well as the products warranty.
What are the return rules?
You can return a product for any reason within 7-days guaranteed. No questions asked.
We do not charge a handling fee.
The customer only have to bare the return label.
Check our Returns and Exchange Policy for more information.
How do returns work?
By simply sending us an e-mail on info@beige-rue.com or through the contact form.
Our support team will then guide you through the return process.
Our return address is:
Returns Department
17300 Railroad Street, Unit D
City of Industry, CA 91748
When will I get my money back?
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 14 business days for the bank to process this.
Product & Store information
Here you will find all the related questions for products.
How Can I Choose The Right Size For Me?
Beige Rue has created a sizing system that aims to provide a unique reference for Aussie Gents. You can easily spot the best size for you by referring to our Size Guide.
The Size Guide is conveniently available on the page of each product.
We recommend to either measure your waist, chest and/or shoulders.
Can I place a wholesale order?
You can contact us through info@beige-rue.com or our contact page! We will be happy to assist you.
Where are the products made?
We have a broad selection of products and to make sure we can offer you fair pricing and remain our 'timeless looks shouldn’t be hard to find - or hard to afford' slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.
How can I pay?
We currently offer the following trusted payment methods.
- All creditcard types
- ShopPay
- Apple Pay
- Google Pay
- Union Pay
We have taken extra measurements to make sure each checkout is done encrypted & safe.
What should I do if my payment is declined?
There are several scenarios why your card might be declined.
1) Payment gateway error: Sometimes there may be technical issues with our payment gateway. If this happens, please try again later or use a different payment method.
2) Fraud protection: Your bank may have flagged the transaction as suspicious, especially if it is a large amount or an international purchase. Contact your bank to verify and approve the transaction.
3) International transactions: Your bank may not allow international transactions. Please note that we are an online store based in the Netherlands. Contact your bank to authorize payments worldwide.
4) Address mismatch: The billing address associated with your card may not match the shipping address on your order. Make sure both addresses match.
5) Card limit reached: You may have reached the spending limit on your card. Check with your bank and consider using a different card.
6) Insufficient funds: There may not be sufficient funds in your account to cover the purchase. Check your balance or use another payment method.
Still have questions?
Contact us