Shipping policy
Main info:
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Order cut-off time: 04:00 pm (GMT-05:00) Eastern Standard Time (Toronto)
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Order handling time: 1-4 business days (Mon-Fri)
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Order transit time: 7-12 business days (Mon-Fri)
- Shipping costs: 100% free
Shipping Details
Once you place your order we will confirm it on your email. All orders before 04:00 pm (GMT-05:00) Eastern Standard Time (Toronto) will be processed the same business day. It will take us 1-4 business days to prepare your order. After your order has been shipped, you will receive a shipping confirmation via email with your order number. Delivery time takes normally 7-12 business days.
Delivery Time by Location
Our estimated delivery time:
• Australia: 8 - 16 business days
These are estimated delivery windows based on standard shipping conditions. Please note that external factors such as customs processing, holidays, and unforeseen delays may affect the final delivery date.
Shipping costs
Shipping is free. We cover the shipping costs for every order. All our products are delivered to the given shipping adres. There is also no minimum order quantity required.
Delayed Orders
We want to inform you that during busy periods, such as the holiday season and Christmas, there may be delays in delivery. While we understand this can be inconvenient, we kindly ask for your patience and an additional three days for your order to arrive. If your order hasn't reached you by then, please reach out to our customer support team, and we'll investigate the situation on your behalf. Thank you for your understanding!
Order cancellation policy
If you've reconsidered your decision or realize that an error was made and would like to cancel your order, we're here to help! Simply send us an email right after placing your order. Please note that if you reach out after 24 hours and we've already processed your order, it will be necessary to initiate a return instead. We appreciate your understanding!
Damaged or faulty orders
If you receive a damaged product, please reach out to info@beige-rue.com and let us know your order number and photos of product.
Business details
Beige Rue is operated by Homandeals, a company based in the Netherlands.
Business Address:
Homandeals
Langevaart 6
2231 GC Rijnsburg
The Netherlands
Return Address:
Returns Department
17300 Railroad Street, Unit D
City of Industry, CA 91748
Customer support contact
Email: info@beige-rue.com
Business hours:
Monday to Sunday:
09:00 am to 5:00 pm EST